Same install.Higher profits.Happier customers.

SureBright Whole-System Warranty is a protection plan for professionally installed systems made up of eligible connected components that work together as one installed system. Instead of treating each product as a separate warranty problem, it gives your customer one clearer protection story for the installed experience.

In Specifi's proposal workflow, you can present Whole-System Warranty alongside the rest of the project with a single click. SureBright manages the background work: eligibility, covered value, terms and conditions, contract binding, claims, and claim state. You keep the customer relationship and the warranty margin.

Two reasons. First, it is a clean way to add margin and get covered labour paid if repair work comes back later. Second, your customer gets a better ownership experience: one comprehensive protection plan for the eligible installed system, not a patchwork of product warranties and claim paths.

You open the project, open the warranty surface, and request a quote. SureBright checks the eligible products from your invoice and returns the applicable warranty plan options. You pick which plan to offer, set your markup, and the warranty drops into the proposal as a line item alongside the gear, install hours, programming hours, and other extras.

The policy activates. SureBright emails the client the policy details, including cover, start and end dates, the claim process, and portal login. From your side, the warranty stays attached to the project record and the commercial model stays simple: you collect the customer premium, SureBright invoices you for its share afterward, and you keep the margin.

The plan protects eligible components that are part of the original professionally installed system. Examples include home theatre and audio/video products, smart-home automation and control products, security and surveillance products, lighting and shade control products, home networking products, HVAC control integration products, power management/protection products, and functionally integrated accessories needed for the system to work as installed. Components that are not eligible should be excluded in the Specifi proposal itself.

Coverage includes mechanical and electrical breakdown, failures from normal wear and tear that affect functionality, labour to diagnose and repair an approved covered failure, professional re-installation of failed parts or products, power-surge protection, TV burn-in or image-retention issues, and replacement or reimbursement when repair is not available under the plan terms. Eligible portable electronics that are part of the covered system include accidental damage from handling by default.

It covers both. For approved covered failures, Whole-System Warranty includes labour required to diagnose and repair, and it can include professional re-installation of failed parts, components, or products. Service must be authorised before repairs are performed.

No. Coverage starts when the plan sale is recorded. For issues already covered by the installer warranty or manufacturer warranty, those warranties apply first, and Whole-System Warranty coverage for that issue begins after they end. Some benefits can apply earlier where included, such as power-surge protection and accidental damage cover for eligible portable electronics from the product date of purchase.

No. Position it as system-level warranty protection for an eligible professionally installed system. Avoid calling the customer insured or saying you are selling insurance. The useful customer framing is simple: one clearer warranty path for the installed system after handover.

SureBright Whole-System Warranty can cover eligible products that are part of the original custom-installed system, including audio/video, smart home control, security, lighting and shade control, networking, HVAC control, power management, and integrated accessories needed for the system to work as installed. Final eligibility is confirmed in the SureBright quote and plan terms.

The plan must be purchased within 90 days of the installation job completion. That means you can introduce the plan in the proposal and still follow up after installation if the customer wants time to decide.

Present it as protection for the installed experience, not as another product add-on. A simple customer-facing explanation is: "Every component in this system may have a different manufacturer warranty and claim process. Whole-System Warranty gives you one protection plan for the eligible installed system, including covered labour and re-installation."

You can add Whole-System Warranty to the proposal as a customer-facing line item. You collect the customer premium, remit SureBright's required share, and keep the margin. SureBright shows a default customer price, typically based on a shared margin between SureBright and you, but you can adjust what the customer pays. SureBright's programme cost still applies, so if you discount the warranty below that cost, even to $0, you are subsidising the customer's warranty.

Yes. SureBright shows a default customer price, typically based on a 50/50 share between SureBright and you, but you can adjust what the customer pays. SureBright's program cost still applies, so if you discount the warranty below that cost - even to $0 - you are subsidizing the customer's warranty. Your margin is the customer price minus the amount owed to SureBright.

Either the customer or you can start the process. The customer can file directly at customer.surebright.com, or they can contact you and you can file on their behalf. Failures must be reported within 30 days of the initial incident to be eligible.

Yes, where supported. Preference is given to the original installing dealer, who has first right to perform the service work. If you are unavailable or do not want to pick it up, SureBright can assign a qualified technician. This lets you stay connected to the customer relationship and, where supported, get paid for eligible approved labour.

Service may be provided through carry-in, in-home or on-site service, depot service with two-way shipping if included, or customer reimbursement with required pre-approval steps. If the product cannot be repaired, or the repair cost exceeds the product's original purchase price, SureBright may provide a replacement of similar features up to the original purchase price, or reimbursement according to the plan terms.

There is a $0 deductible for the first approved claim. Each subsequent approved claim has a $50 deductible. The supplied programme copy says there are no other hidden fees or surprise service charges.

Yes. The customer can cancel within 30 days of purchase for a full refund. After 30 days, refunds are pro-rated, subject to the terms and conditions.