Cover after the manufacturer.Margin on every install.

A direct API integration between Specifi and SureBright that lets you quote, sell, activate and track third-party extended warranty cover on the products you install, without leaving the project record. You request a quote from inside the project, SureBright returns the coverage options for the products on that project, you pick the plans you want to offer, mark them up, and the warranty appears as a line item on the proposal. When the client signs, the warranty activates with SureBright; the cover starts when the manufacturer warranty expires; SureBright handles every claim that comes in for the policy life. You keep the margin between what SureBright charges you and what you charged the client.

Manufacturer warranties on the gear you install are typically twelve months. After that, the client is uninsured against faults until you sell them something. SureBright cover extends protection up to five years past the manufacturer expiry, with parts AND labour both funded by the underwriter on every valid claim. Without a third-party policy in place, fourteen months in, your client has a fault on a product that is no longer covered, the part costs money, the callout costs money, and the bill (part plus labour) lands on someone - usually you, if you want to keep the client. With a SureBright policy attached to the proposal, the conversation is "log a claim with SureBright" rather than "send me an invoice", you booked the margin on the original install rather than absorbing the labour two years later, and the client is covered for a horizon that matches how long the gear is expected to last in service.

You open the project, you open the warranty surface, you request a quote. Specifi sends the product list and the project values to SureBright's quote API. SureBright returns the plans available for those products: which coverage types apply (breakdown, accidental damage, both), which coverage terms are offered (one, two, three, five years - varies by product), and the wholesale cost to you for each plan. You pick the plan or plans you want to put in front of the client, set the markup, and add it to the proposal. The plan now sits in the proposal as a tickable line item alongside the gear, the install, the programming hours, and any other extras. The client sees a single price for the cover; you see the cost, the margin, and the profit split on the back end.

The warranty activates with SureBright. Specifi makes the activation call, SureBright issues the contract, an `ExtendedWarranty` record lands on the project with the manufacturer-warranty end date, the extended-warranty start and end dates, the coverage years, the contract identifier, the terms-and-conditions URL, the price the client paid, the cost to you, and the profit you booked. The client receives the terms and conditions from SureBright with their portal login, a copy of the contract, and the path to file a claim. From your side, the warranty is now in the project record forever - sortable, searchable, and visible on the "what's still under cover" view across your whole installed base.

You book the difference between what SureBright charges you and what you charged the client - that's the `profit` column on every activated policy in the system. The exact wholesale cost SureBright quotes depends on the product, the coverage type, the coverage term, and the wholesale agreement on your dealer account. SureBright sets the recommended retail price band, you decide where in that band to sell. Confirm the commercial terms with your Specifi account contact when onboarding; the margin range is dealer-specific and not a published flat percentage.

SureBright. They are the underwriter, the financial risk sits with them, and they fund the repair, the replacement, or the refund according to the plan terms. You are not on the hook for parts, labour, or replacement gear under the policy. SureBright's documented commitment is that the merchant - in this case, the integrator - bears zero financial risk for claims, regardless of claim volume or claim cost. That is the entire premise of the partnership: you take the revenue, SureBright takes the underwriting.

That depends on the product, the location, and how the partnership has been set up for your account. SureBright's standard service model is to dispatch from their own network, mail a replacement, or fund a repair-centre visit. For custom AV installations where a third-party tech cannot reasonably service the rack, the integrator who did the install is often the natural service path - and where that is the case, SureBright pays you against the claim rather than paying their own dispatched technician. Whether that's the arrangement on your account is a per-dealer detail, not a blanket rule. Confirm it on onboarding.

SureBright supports more than fifty product categories with extended-warranty programmes. The AV-relevant ones cover electronics, audio-visual gear, home appliances, HVAC components on whole-system contracts, fitness equipment, musical instruments, smart-home hardware, and home cinema seating. Coverage terms run from one year up to five years past the manufacturer expiry (one, two, three or five-year terms depending on the product category), and accidental-damage availability also varies by category. The quote you pull from the project record is the only authoritative answer for which products on that specific project are quotable today; if a product on the project list is not eligible, it returns as such in the quote response, and you can either swap it for an eligible alternative or omit it from the warranty bundle.

Cover sits in two broad tiers, depending on which plan you picked. The breakdown tier covers mechanical or electrical breakdown, power-surge damage, both parts AND labour to one hundred per cent of the policy value, and wear-and-tear damage that affects how the product functions. The accidental tier covers everything in the breakdown tier plus sudden, unforeseen accidents: drops, liquid spills, stains. Labour cover is the part the rest of the industry tends to hedge on: a manufacturer warranty might cover a replacement part but leave the integrator's tech-callout cost on the bill. SureBright funds the labour as well - the repair-centre visit, the in-home tech callout, the shipping each way on a swap-out, the on-site work where a tech is dispatched. If a product cannot be repaired under either tier, SureBright replaces it. If a replacement is not possible, they refund the equivalent of the price the client paid for the product. The detailed terms ship with the policy and live in the client's SureBright portal.

It is not. During the manufacturer-warranty term, SureBright covers anything that is specifically listed in the SureBright plan but is not covered by the manufacturer warranty. The classic example is accidental damage: if your accidental-damage plan is in force from day one but the manufacturer warranty only covers manufacturing defects, SureBright handles the drop, the spill, the surge that the manufacturer would not have touched. The SureBright cover and the manufacturer cover overlap on dates but not on scope; they protect against different failure modes.

Two routes. They can log into the SureBright customer portal with the email address on the contract and file the claim directly - the portal carries the cover details, the coverage history, the contract, and a step-by-step claim filing form. Or they can contact SureBright by email (support@surebright.com), by webchat on surebright.com, or by phone (855-306-4874 in the US). The welcome email SureBright sends on activation carries all three contact paths plus the portal login. Your team is not the claims desk - if a client calls you about a fault, you direct them to the SureBright contact path documented in their welcome email. SureBright's whole-team service surface (claims adjudication, repair coordination, replacement logistics, refund processing) is available to your client around the clock.

For a thirty-day window after the original purchase, yes. SureBright sends a follow-up email link to the client during that window; the link runs a single-click warranty purchase that drops a policy onto the original sale. After thirty days, the post-sale buy window closes. The thirty-day window applies to the original sale date, not the install completion date, so for long-lead AV projects (where the proposal signs months before the install lands) it is worth offering the warranty at proposal time rather than at install time.

Within thirty days of the policy activation, yes - the client gets a full refund of the cover. After thirty days, the refund is pro-rated against the unused term. If a claim has already been filed on the policy, the refund calculation changes; SureBright handles those cases on a per-policy basis. Cancellations come back through your Specifi account as well, because the `ExtendedWarranty` record carries the cancellation status and the refund amount.

Specifi tracks every activated policy as an `ExtendedWarranty` record against the project it shipped with. Across your account, the warranty book is a single sortable view: filter by active, by expiring soon, by already expired. Sort by client, by project, by manufacturer-warranty end date, by extended-warranty end date. The expiring-soon filter is the renewal surface; clients on policies in their final ninety days are the candidates for a renewal conversation, and the data sits in the system rather than in a spreadsheet you maintain on the side.

SureBright's published coverage is the United States and Canada today, with full regulatory compliance and an established claims-service network in both. SureBright has announced an expansion into English-speaking international markets (the United Kingdom, Australia, and New Zealand) on their public roadmap. The Specifi-wired availability of the integration for accounts headquartered in those markets depends on SureBright completing the local regulatory and service-network work plus a dealer-onboarding pathway on your account. Confirm availability for your market with your Specifi account contact rather than assuming from the SureBright announcement.

A SureBright dealer account and an active subscription on Specifi. The Specifi side of the configuration sits under your team integrations: a SureBright API key, a SureBright store identifier, and an active toggle. Specifi runs a connection test against SureBright before warranty quoting opens on the team. Once the connection tests green, every project on your account has a warranty surface and you can pull quotes against the products on that project. There is no per-warranty configuration burden after the initial connection - each warranty is quoted, sold, and activated from inside the existing project, proposal, and signature workflow.

If a client returns a product within thirty days of purchase, the warranty on that product refunds in full. After thirty days, the refund is pro-rated against the term used. The retailer (or in our case, the integrator) handles the return process on the product itself; the warranty refund follows the same path, with the `ExtendedWarranty` record on the project updating to reflect the refund. The thirty-day window on warranty cancellation aligns with the thirty-day window on warranty post-sale purchase - both clocks start from the same date.

Nothing additional beyond your Specifi subscription. There is no per-warranty platform fee on the Specifi side, no integration fee on top of the SureBright wholesale cost, and no minimum monthly warranty volume to keep the integration active. You pay SureBright the wholesale cost of every policy you activate (out of the price the client pays you for that policy), and you keep the margin. The connection itself is included.